EXIM Bank Tanzania has guaranteed its customers with completion of remittance transactions within 4 hours instead of the previous duration of 12 hours delivery as part of the bank’s continuous service improvement.
“At Exim Bank, we always strive to offer smarter, faster and more secure ways to connect our customers to opportunities around the world. We now offer 4 hours same-day Remit service,” said Mr Tumaini Mwakafwaga, the bank’s Group-Head, centralised operations in Dar es Salaam yesterday.
“Customers are also assured that in case of breach of the timelines, service charges incurred for the particular remittance transaction would be refunded.” Mr Mwakafwaga however noted that the guarantee for the turnaround time (TAT) would apply only to applications which are compliant in terms of Clear Application Form (no ambiguities), supporting documents, and sufficient balance in their accounts.According to Mr Mwakafwaga, for the past 1 month the TAT remittances have been meeting the 4 hrs with a breach of 2 per cent on average, as promised to customers before.
He added: “From the middle of this month our customers have constantly been notified in person concerning these changes through various means such as SMS and email.’’ He said refund shall be applicable for transactions which meet a number of conditions which include submission before cut off time (3P.M), complete in all respects, without alterations; Carry all required supporting documents and when funding account has adequate available balance.
“Remittances which do not meet the mentioned criteria will not be eligible for the refund. Refunds shall also not be considered on rare occasions of system non availability due to unforeseen events or disasters,’’ said Mr Mwakafwaga.
He said the bank’s customers will receive notifications on the status of their transactions as Remittances shall be tracked from points of scanning at the branch.
/Daily News.
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