- The flight made a detour after four hours.
"During the flight, the cabin crew came to know that one of the passengers boarded the incorrect flight and notified the pilot. As part of security procedure, the pilot in command decided to return to the originating airport, where the passenger was disembarked, ANA was quoted in RT.
An American model Chrissy Teigen who was on board the flight, tweeted about the incident and wrote, "Flying first for me: 4 hours into an 11 hour flight and we are turning around because we have a passenger who isn't supposed to be on this plane. Why...why do we all gotta go back, I do not know."
The model further wrote in another tweet, "They keep saying the person had a United ticket. We are on ANA. So basically the boarding pass scanner is just a beedoop machine that makes beedoop noises that register to nowhere."
It is still unclear how the passenger managed to get on the flight. While ANA said in a statement that the whole situation in currently being scrutinised to know how the passenger boarded the flight. ANA also apologized passengers for the inconvenience. "We take great pride providing exemplary customer service, and on this flight we failed to do so," the statement said.
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